![]() ![]() In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund. ![]() To initiate the repair process, visit the Get Support page on Apple's website. Apple has not expanded the program to any other MacBook models at this time.Īpple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. Only the MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible. Apple launched the program on after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely.
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